Frequently Asked Questions

Here are some questions that we often get from our clients.

1. Why should I use All American Carpet and Upholstery Cleaning? Instead of all the other companies? We provide a service, which is unmatched among our competitors. Our only goal is the complete satisfaction of our customers.
2. Why is steam cleaning better than other methods? Steam cleaning provides a healthy, non-toxic way of cleaning carpets and upholstery. In this cleaning process, hot water is turned into steam and combined with detergents to break down dirt and tough stains. This leaves no soapy residue and thoroughly washes your carpet and upholstery.
3. Why is a truck mount necessary? A truck mounted unit allows the cleaning system to run off the V-8 engine of the truck. Maximum power and efficiency in your home. No sloppy portable units, the dirt and stains come with us when we leave your house.
4. How come this method costs more than other methods? It's not that our method costs more money. Most companies do their best to just get in the house. They proceed to charge for soap, furniture moving, pre-spotting, brighteners etc. All American does what it can to thoroughly clean your carpet and upholstery for the price given.
5. What is Scotchgard™ and why do I need it? Scotchgard™ is a protectant for carpets and upholstery. Scotchgard™ works like a wax coating on a car and prevents further damage to your carpets and upholstery. The protectant is sprayed evenly over the entire carpet surface and worked deep into the fibers using a carpet rake. It allows the consumer to clean future spots with ease and prevents fabric breakdown.
6. Will your deodorizer-sanitizer take care of the smell from my animals (urine, vomit, body oils) ? In most cases yes, in some cases no! Cat urine and dog urine is very potent and can penetrates through the carpet and into the padding or wood floor. Although the carpet will be clean and completely sanitary, there are some cases where the odor remains.
7. What do you do for water or flood damage? Every flood is different. In most cases the carpet is cleaned and dried, sprayed with deodorizer, sanitizer and mildew treatments. In other cases the carpet is pulled back, the padding is ripped up, the floor is dried and treated. The carpet is then thoroughly cleaned on both sides, treated and dried through the use of industrial strength blowers and dehumidifiers.
8. Can we trust All American in our home? In our eight years experience, we have had many customers leave us in their homes to clean or leave us with keys and a blank check or credit card number! Although we do not recommend this for you, it does happen quite frequently. Our ideal situation is for you to watch how we work and see for yourself what a great job we do.
9. Do we use recycled dirty water? We never recycle dirty water! Fresh water is used to clean your carpet 100% of the time. Our trucks have a fresh water tank and a completely separate waste tank. Both tanks have a 100 gallon capacity to handle both large and small cleaning projects.